Privacy Policy for SkillNest LMS App

Last Updated: 01/07/2025

Neospec Services Private Limited ("we", "our", or "us") operates the SkillNest LMS mobile application ("App"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our App.

1. Information We Collect

Personal Information

• Full Name
• Email Address
• Phone Number (if provided)
• Login Credentials

Educational Data

• Course enrollments
• Learning progress
• Quiz results
• Certificates

Technical & Device Information

• Device type and model
• Operating system
• IP address
• App usage logs

2. How We Use Your Information

• Create and manage user accounts
• Provide access to courses and content
• Track learning progress
• Improve app performance
• Send important notifications
• Provide customer support
• Comply with legal requirements

3. Third-Party Services

We use trusted third-party services to operate the App, including:

• Google Firebase (Authentication and Database)
• Firebase Analytics
• Cloud hosting services

These providers may collect and process data in accordance with their own privacy policies.

4. Data Sharing

We do not sell your personal data. We may share data only:

• With service providers necessary to operate the App
• If required by law or legal request
• To protect rights, safety, or prevent fraud

5. Data Retention

We retain personal data as long as your account remains active or as required to provide services. Users may request account deletion at any time.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect user data. However, no method of transmission over the internet is 100% secure.

7. User Rights & Account Deletion

You have the right to:

• Access your personal data
• Update your information
• Request permanent deletion of your account

To request deletion, please email us at rajive@neospec.co.in. We will process deletion requests within a reasonable time unless legally required to retain certain information.

8. Children's Privacy

SkillNest LMS is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your data may be stored and processed on secure cloud servers located outside your state or country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Contact Information